We are glad to bring our customers great value and service. That’s why we provide international shipping services to over 200 countries via DHL, Fedex and UPS and international via USPS & 4PX.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you and immediately refund your order.
TRACKING iNFORMATION
Please check your order dispatch email for your tracking number.
For the most up-to-date information on your order, please check your order confirmation email and click the link ‘View your order’. You can enter your email for order updates when possible.
Tracking numbers aren’t always provided depending on the service type used. Therefore you can expect your delivery within the estimated times provided in the table below.
*This doesn’t include our 1-3 day processing time. In some instances, orders can take up to 30 days between the time of dispatch and receiving the item.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
TRACKING INFORMATION
All tracking numbers we be emailed/texted to the contacts you listed 1-3 days after your purchase. You can also check on the status of your order at any time by direct messaging us on Instagram @risenfragrances to get a tracking number and link. You can also more easily reach out to our customer support desk at info@risenfragrances.com to ask questions anytime. All tracking numbers are generally emailed within 1-3 days of purchase.
For logistical reasons, if you have a multi-item order, each product may be shipped in separate packages. We ship each item from a range of our warehouses depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible! Contact us at info@risenfragrances.com for more information about specific orders and we will be happy to assist you.
ENTERING YOUR SHIPPING ADDRESS
Customers are responsible for ensuring they have entered the correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect we unfortunately cannot reimburse you if your order does not make its way to you.
As soon as you place your order, we immediately process it in our inventory so unfortunately, you cannot cancel placed orders. Be sure that you are 110% sure about purchasing the product before proceeding to checkout.
Feel free to message us on Instagram @risenfragrances or email us at info@risenfragrances.com if you have any more inquiries.