To provide you with the best possible experience, your feedback is always welcome. If your question isn’t answered below, feel free to reach out to us at info@risenfragrances.com.
Q. How long will it take for my order to arrive?
A. For the latest delivery timeframes by region, please visit our Shipping & Delivery page.
Q. When will I receive my tracking number?
A. Tracking details are typically sent within 48 hours of placing your order.
Q. Do you ship internationally?
A. Yes, we ship worldwide. Wherever you are, you can enjoy designer-inspired fragrances sealed by scripture.
Q. What currency will I be charged in?
A. Your payment will be processed in the local currency of your region, automatically determined at checkout.
Q. Will I receive an order confirmation?
A. Absolutely. You’ll receive a confirmation email with your order number right after purchase.
If you don’t see it within 24 hours, check your spam folder or email us directly.
Q. Who do I contact if there's an issue with my order?
A. We’re here to help. Please email info@risenfragrances.com with your order number and issue.
Q. What payment methods do you accept?
A. We accept all major credit cards including Visa, MasterCard, Amex, and Discover. AfterPay is available for Australian customers.
Q. Is your checkout secure?
A. Yes — your privacy and security are a priority. We use SSL encryption and process payments through Stripe, one of the most secure and trusted platforms globally.
Q. Will I have to pay customs duties?
A. Most international orders do not incur customs fees, but it depends on your country and the order size. Any duties or taxes are the responsibility of the customer.
Q. Can I change or cancel my order?
A. If you need to make changes, please contact us as soon as possible. Once the order has been processed or shipped, we can no longer modify it.
Q. Why was my order cancelled or refunded?
A. This can happen if our fraud protection system flags an issue or if we’re unable to ship to your address. You’ll be notified via email in either case.
Q. What’s your return policy?
A. We want you to love your scent. For more info on exchanges and returns, please visit our Returns & Refunds page.